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20px;padding:0}.group-dialog legend{margin-bottom:10px;font-size:12px;font-weight:700}.member-option{border-top:1px solid var(--border);cursor:pointer;grid-template-columns:18px 34px 1fr;align-items:center;gap:10px;min-height:54px;display:grid}.member-option>span:last-child{gap:2px;display:grid}.member-option small{color:var(--muted);font-size:10px}.group-dialog footer{border-top:1px solid var(--border);background:var(--surface);justify-content:flex-end;gap:10px;padding:16px 20px;display:flex}@media (width<=1180px){.app-shell{grid-template-columns:76px 290px minmax(420px,1fr)}.top-bar{grid-template-columns:76px auto 1fr}.top-brand{padding:0 9px}.top-brand img{width:58px}.sidebar .nav-item span:not(.nav-count){display:none}.nav-item{grid-template-columns:1fr;justify-items:center;padding:0}.nav-count{margin:-22px 0 0 24px;position:absolute}.inspector{display:none}}@media (width<=760px){.app-shell{min-height:100dvh;padding:60px 0 68px;display:block;overflow:hidden}.top-bar{z-index:12;border-bottom:1px solid var(--border);justify-content:space-between;height:60px;display:flex;position:fixed;inset:0 0 auto}.top-brand,.top-profile>.availability,.top-profile>.avatar,.top-profile>.agent-name,.top-sign-out{display:none}.product-context{padding-left:14px}.product-title{font-size:15px}.environment-badge{text-overflow:ellipsis;max-width:150px;font-size:8px;overflow:hidden}.top-profile{padding-right:12px}.notification-panel{position:fixed;top:54px;right:8px}.sidebar{z-index:12;border-top:1px solid var(--border);background:#fff;border-right:0;height:68px;display:block;position:fixed;inset:auto 0 0}.sidebar nav{grid-template-columns:repeat(6,minmax(50px,1fr));gap:0;height:100%;padding:4px 3px 3px;display:grid;overflow-x:auto}.nav-item{text-align:center;border-radius:8px;flex-direction:column;justify-content:center;gap:3px;min-height:58px;padding:3px 2px;font-size:8px;display:flex;position:relative}.sidebar .nav-item span:not(.nav-count){display:block}.nav-item svg{width:18px;height:18px}.nav-count{color:#fff;background:var(--blue);border-radius:999px;place-items:center;min-width:16px;height:16px;margin:0;font-size:8px;display:grid;position:absolute;top:2px;right:max(3px,50% - 22px)}.inspector{display:none}.conversation-list{border:0;height:calc(100dvh - 128px);display:grid}.chat-panel{border:0;height:calc(100dvh - 128px);min-height:0;display:none;overflow:hidden}.mobile-detail-open .conversation-list{display:none}.mobile-detail-open .chat-panel,.mobile-back-button{display:grid}.chat-panel.empty .mobile-back-button{position:absolute;top:72px;left:12px}.chat-header{gap:10px;min-height:80px;padding:0 12px}.chat-header>div{min-width:0;margin-right:auto}.headline-status{text-align:right;max-width:86px}.handoff-bar{flex-wrap:wrap}.handoff-bar>div{width:100%}.primary-button,.secondary-button{flex:1}.chat-header p{text-overflow:ellipsis;white-space:nowrap;max-width:240px;overflow:hidden}.operational-workspace{height:calc(100dvh - 128px);padding:18px 14px 30px;overflow-y:auto}.operational-header{align-items:flex-start}.operational-header h1{font-size:20px}.operational-metrics{grid-template-columns:repeat(3,minmax(96px,1fr));gap:7px;overflow-x:auto}.operational-metrics>div{min-height:74px;padding:11px}.operational-metrics dd{font-size:20px}.operational-columns{grid-template-columns:1fr}.operational-list .conversation-row,.operational-group-list .conversation-row{grid-template-columns:40px minmax(0,1fr) auto;padding:14px 12px}}